Return & Refund Policy

  • Once buyer make payment, it means the buyer accept all the “Online Buying Policy” and “Warranty Policy”.
  • Buyer have 14 (change this) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
  • Buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
  • Seller will check and confirm the goods is correct and it is in working condition and no physical damage before sending.
  • Buyer should unseal the parcel and check before doing signature upon receiving parcel.
  • Once the tracking number show “Consignment has successfully delivered”, buyer cannot claim for physical damage warranty (we will consider it as user damages).
  • Seller will only replace if tracking number show “Consignee refuse to collect parcel”.
  • Seller will not responsible for parcel lost or damage during the delivery. All damage must be claimed with the courier service company. However, seller will helps buyer to proof that the parcel is lost if the parcel lost during delivery.

Warranty

  • Please keep a copy of your courier’s Consignment Note, Tracking Number and original Invoice as warranty reference.
  • Warranties may take more than 5 weeks, as they will be returned to distributor/service centre, it will depend on their progress.
  • Warranty do not cover burn, mark, lightning strike, water damage, during courier delivery or any physical defect/damage caused.
  • Warranty do not cover modification, personal repair or excessive over-clocking results in malfunction.
  • Certain product may requires buyer manually online registration.
  • All the goods will be checked for fully functional and packed nicely before sent out. It is advice to have a video of unpacking the parcel. Any missing items or products is not in good condition upon receive will not be entertained.
  • Warranty on manufacture defects only. The warranty does not cover tear and wear, loss or damage to the covered product while in the course of transit, delivery, or redelivery, loss or damage caused by accidental or intentional physical damage, any modification or alteration of hardware/software, spilled liquids, insect infestation, misuse, abuse or service costs or damage caused by unauthorized repair personnel, alteration or removal of the warranty seal/sticker.
  • Please capture the photos/video and send to us of the goods which is not functioning so that we can troubleshoot the defects.
  • We would bear the postage replacement.However if the product is not faulty or warranty voided, customer will bear the postage fee to sent it back.
  • Please note that buyer are required to pay for the shipping fees when sending-in warranty and warranty return over first 7 days.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. HardwareMart Online will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.

Please return your purchase to the following address:

Lot 10,Jalan Usaha Ehsan (E1/1),
Taman Ehsan Industrial Park,52100
Kuala Lumpur,Wilayah Perseketuan

Please contact us at:
hardwaremartonline@gmail.com or +6012-290 2263 / +603-6277 6263 if you have any questions or doubts.

  • Your satisfaction is what we strive for >> We will do our best to achievethis goal!!!
  • Satisfaction and positive feedback is very important to us,your POSITIVE comments are key to our success,please take a minute to leave us positive feedback and good rating if you are satisfied with our items and services.
  • Incase you are not happy on our service please contact us before leaving neutral or negative feedback,we will do our best to solve the problem to your satisfaction.Communication often is the key to resolve issues and achieve a Win-Win solution.

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