FAQs

How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you’ll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

What are the payment methods available?

HardwareMart Online Store offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
2. Invoice / Cheque / Offline Bank Transfer
 

Online BankTransfer / ATM Deposit 

Kindly order the item through WhatsApp or email, Once the order is confirm please settle the payment by using Online Transfer / Cash Deposit / Bank in to our Maybank Account.

CTS ENGINEERING HARDWARE (M) SDN BHD   5148 7908 7572

After you have banked in please email us hardwaremartonline@gmail.com  / Whatsapp 012-2902263 to us a clearly scanned copy or a clear photo of your deposit slip in your online banking transference and also order ID for faster processing.

  • Name:
  • Contact No.:
  • Shipping address:
  • email address:
  • Order ID:
  • Amount :

All payments are expected within 3 days after transaction purchase are completed. Failing which your order will be deemed void. SELLER reserves the right to cancel the deal and resell the item without prior notice

Note: Your purchased products will not be delivered until we have this confirmation.

How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

– Please send an email to our customers service email at hardwaremartonline@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

– Orders that are in shipping or shipped will not be cancel.

What is the product's transaction currency?

All products transaction currency will be done in MYR (Malaysian Ringgit).

How long does the delivery usually takes?

Delivery usually will takes about 2 to 5 working days

I still have doubts!

Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to hardwaremartonline@gmail.com for us to clear your doubts

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